Note the associated error code. Locate the PDApp. Operating System. Local deployment. Remote deployment. Analyze error messages in the PDApp.
Bootstrapper errors. Error code. The installation procedure was not performed in Admin mode. Install the Creative Cloud apps in Admin mode.
Review the PDApp. The installed Adobe Setup Utility is damaged. Rename the PDApp folder in the client machine, and then try installing package. The system is unable to back up assets during installation. Another installer is running. Close all Adobe processes, and rename the PDApp folder.
AAM is running. Permissions issue with package. Product installation errors. Unable to parse command line. Ensure that the command-line arguments are properly passed. Silent workflow completed with errors. Unable to complete silent workflow. Unsupported OS version. Switch to a supported version of the operating system. Unsupported file system. Another instance running. Only a single instance can be run at a time.
Stop any other running instances of Adobe Application Manager, and restart your computer. Failed due to insufficient privileges.
Ensure that the installer is running in Admin mode. Media DB Sync failed. The media database is not in sync with the local database. Check both the databases and ensure that none of them are damaged. Update your operating system. Try installing the apps again. Check permissions on the local media database. Use cleaner tool to remove previously installed files. Install source path does not exist. Ensure that the installer is not damaged. Ensure that the Media database is present in payloads folder.
If there are network access issues, make a local copy of installer, and then retry installing. Choose a different installation location. System requirement check failed for some payload. Ensure that system requirements are met. Try installing at a shorter path. Please verify your installer. We are working to ensure plug-in support for Windows computers that use ARM processors.
In the meantime, we recommend that you install and run your plug-ins on Windows computers that use Intel processors. If you don't have the latest version of Adobe XD and try to install an XD plugin, you get the following error message:. Open the Creative Cloud desktop app. Select the icon in your Windows taskbar or the macOS menu bar. Go to the Apps tab, and select Updates. Ensure that you have installed the latest version of the Creative Cloud desktop app.
It might happen that the Adobe Exchange website shows your acquired plugins, but they don't show in the Creative Cloud desktop app. In this case, you get the following error message: "Something went wrong. You might not see all of your plugins. When you install a plugin or extension on an Apple M1 computer, you are prompted to open the app in Intel emulation mode. Under the Installed section, find your app and then select the More actions icon.
Sign in to the Creative Cloud desktop app with the appropriate Profile and re-install the plugins. If you require a plug-in for multiple profiles, repeat the process for each profile. The file system errors are usually permission errors or are related to disk space. Free some space on the disk.
Then, relaunch the Creative Cloud desktop app and try installing the extension or plugin again. If this doesn't work, quit the Creative Cloud desktop app and the installed app.
Then try installing the extension or plugin again. Error -3 indicates that the compressed plugin file is corrupt, is missing one of the plugin files, or has run out of disk space. Quit the Creative Cloud desktop app and the installed app.
Relaunch the Creative Cloud desktop app and try installing the extension or plugin again. Error code -6 indicates that the downloaded plugin is not compatible with any of the installed apps. An extension or plugin installed on Adobe Exchange does not get added to your Creative Cloud app if the app version is not compatible with the extension. Similarly, if you update your app and it is no longer compatible with the extension or plugin, it won't appear in the app.
Install a compatible app, and quit the Creative Cloud desktop app and the installed app. If the above solution doesn't work, try the solutions on this page in the given order. First, make sure that you are connected to the Internet. Then, check to see that you are signed in to the Adobe Exchange website and the Creative Cloud desktop app with the same account.
Check the Internet connection, and quit the Creative Cloud desktop app and the installed app. This error occurs if you do not have administrator access to install applications on your computer, or if you select No or Cancel when prompted to enter an administrator password.
If you get a prompt to enter your system admin password, enter your admin password. Follow the given instructions for your operating system to add or change the admin account for your machine if required. Type in netplwiz , and press Enter. In the pop-up window, select your account, and then select Properties. Go to the Group Membership tab, and select Administrator.
Select Apply , and then select OK. Type in a current Administrator's user name and password in the spaces provided. Select the Allow user to administer this computer option. Download the latest version of the Creative Cloud desktop app and try again. Select Retry to download and install or update the app again. Download the latest version of the installer using direct download links and try again. Error code indicates that something went wrong while installing or updating your Creative Cloud app.
See Error: api-ms-win-crt-runtime-l Error code indicates that your app could not be installed as it is not available natively for ARM devices.
Check the system requirements of your app and try installing it again on a compatible device. Error code indicates that the package couldn't be installed because the Windows Firewall service is not running. Turn on Windows Defender Firewall , then select Retry to download and install the app again. Error code C indicates that the package couldn't be installed because the Windows Firewall service is not running.
Error code indicates that the app package to be installed is trying to access a file that is in use by a different application. Close app s reported in the error log. See Error while installing Creative Cloud apps on Windows. Error code C indicates that the app package to be installed is trying to access a file that is in use by a different application.
Error code indicates that the app package or UWP runtime that the Creative Cloud desktop app is trying to install is not bitwise identical to the package that is already installed.
Error code C indicates that the app package or UWP runtime that the Creative Cloud desktop app is trying to install is not bitwise identical to the package that is already installed. Set up Roaming User Profiles to deploy this package for users on your network. If necessary, contact your system administrator. If there are no policies configured on your system and you still see this error, you might be logged in with a temporary profile.
Log out and log in again, then try the operation again. For remote deployments using Admin Console Package, ensure that the package is run under the Local System context. Enable the Secondary Logon Windows service, if it is disabled. Once the package is installed, you can disable it again. Error code C indicates that the app does not have the necessary permissions. Error code indicates that sideloading is disabled on Windows, or the necessary permissions are not enabled.
Error code C indicates that sideloading is disabled on Windows, or the necessary permissions are not enabled. Error code indicates that the installation couldn't complete, as the storage volume for your installed files is either offline or has been removed. The volume is the location in your system where the installed file gets stored by default.
See Fix error while installing Creative Cloud apps Windows. Error code C indicates that the installation couldn't complete, as the storage volume for your installed files is either offline or has been removed.
Error indicates that the package repository is corrupted. First, you need to check if the registry key PackageRepositoryRoot is missing or corrupted.
Once you have established that this is the case, you must reset the Microsoft Store and clear its cache. For details, see Fix error while installing Creative Cloud apps Windows.
Error C indicates that the package repository is corrupted. Error indicates that the file system format of the volume such as C: drive, D: drive, and so on in which you are trying to install the app doesn't support the app package type. NTFS is a file system format that helps your Windows operating system to store, organize, and find files on a hard disk easily. Ensure that the volume such as C: drive, D: drive, and so on you're using to install the application follows NTFS format.
If the volume doesn't follow NTFS, you may want to change the storage volume for where your installed package is saved, and then try to install the app again. How can I change where the installed files are saved? Error C indicates that the file system format of the volume such as C: drive, D: drive, and so on in which you are trying to install the app doesn't support the app package type.
Error code indicates an installation failure. This error usually occurs on macOS when you don't have the appropriate permission to access a file or directory required for the install.
If you have logged in to your account with administrator privileges, but are still unable to install, your disk permissions could be damaged. You need to repair disk permissions before continuing with your install. Error indicates that your Creative Cloud desktop app failed to update or install due to the security zone settings in your browser Internet Explorer.
These settings are mainly managed by your system administrator and allow them to control what websites you can access.
Error only occurs on Windows operating system. The following is a workaround that can help you disable the registry settings temporarily to allow the download to take place. In Windows search, type regedit, and select Registry Editor. Change the value date to 0. Enable UAC and try to install your app again. To enable UAC, follow the steps given below:.
Error code indicates that the Creative Cloud desktop app failed to update. See Resolve installation failure Creative Cloud desktop app. See Error Creative Cloud desktop app failed to update. Error code indicates that your Creative Cloud desktop app failed to update as you're not logged in with your admin account.
Select Retry to try updating the Creative Cloud desktop app again. In the pop-up window, select your account, and select Properties. Error code indicates that installation quit while you were trying to install Adobe Acrobat or Adobe Reader 7 or later on Windows.
This usually happens when the product could not write value Folders to the specified key during installation. See Error or error when installing Acrobat or Reader. Error indicates an installation failure that is generic, but computer-specific.
There can be many reasons for this error to occur. For details, see Error A fatal error occurred during installation. See Error A fatal error occurred during installation. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Error indicates that installation failed for Acrobat or Adobe Reader 8.
See Acrobat installation fails giving error on Windows. See How to prevent the rollback of Acrobat installation on Windows bit. Post questions and get answers from experts. Legal Notices Online Privacy Policy. Fix errors installing Adobe apps Search. All Apps User Guide. Select an article: Select an article:. Applies to: All Apps.
Trouble installing or updating your Adobe app? Quickly find solutions to common download, install, or update errors. Type the error number or title below to find your error and see common solutions. Find your error. Type the error code or title Error code P There seems to be a problem with the download process. Most common errors. Error code 1: Installation failure Error code 1 indicates that the Creative Cloud apps on your device have become corrupted, or your device can't connect to the Adobe servers.
Error code P1: Installation failure Error code P1 indicates that the Creative Cloud apps on your device have become corrupted, or your device can't connect to the Adobe servers. Exit code 6 Exit code 6 indicates an installation failure.
Solution If you received this error while installing a Creative Cloud app, see Exit code 6 or Exit code 7 install errors Creative Cloud. Exit code 7 Exit code 7 indicates an installation failure. Error code 16 Error code 16 indicates a configuration failure while launching a Creative Cloud app. Error code The return code from the Adobe Installer Process is 19 Error code 19 indicates that a conflicting process is running.
Solution Close the conflicting processes and try the installation again. Error code System requirements not met Error code 21 indicates that your device does not meet the minimum system requirements for installing the application. Solution Upgrade your system to minimum system requirements required for installing the application.
Error code P System requirements not met Error code P21 indicates that your device does not meet the minimum system requirements for installing the application.
Error code Case-sensitive drives not supported Error code 22 indicates that the volume in which you are trying to install the Creative Cloud app is case-sensitive. Solution To fix this error, install the app onto a non-case-sensitive drive. Error code Insufficient disk space Error code 23 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.
Solution Free up some space and select Retry. Error code P Insufficient disk space Error code P23 indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity. Error code There was a problem installing app name Error code 25 indicates that you are trying to install the Intel version of an app on computers that run natively on ARM architecture-based processors.
Solution Go to the Creative Cloud website and try to install your app again. Error code P There was a problem installing app name Error code 25 indicates that you are trying to install the Intel version of an app on computers that run natively on ARM architecture-based processors.
Solution Make sure you're not logged in with a restricted account. Solution See Fix error codes 42 and 72 when installing or updating Creative Cloud apps. Solution Select Retry to try creating the file or directory again. Error code Installation failed Error code 46 indicates that the installation failed, as the installer wasn't able to access a file or directory that is required for installation.
Solution Quit the installer and launch it again to retry. Solution Select Retry to install or update the app again. Error code P Installation failed Error code P46 indicates that the installation failed, as the installer wasn't able to access a file or directory that is required for installation.
Solution Select Retry to try accessing the file or directory again. Error code Installation failed Error code 50 indicates that the Creative Cloud app failed to install as the installer couldn't create an important backup. Solution Try the following solutions in order. Close the browser, and try to install the app again.
Restart your machine, and install the app again. Open the file ACC. Search for the following error in the log file: LockedFilesWithProcesses. For example, you might see something like the following. The name of the affected file that you need to close is displayed at the end of the error log. In the following example, the user needs to close the file chrome. Error code Core components failed to install Error code 50 indicates that some core components failed to install.
Close the browser and try to install the app again. Restart your machine and try to install the app again. Uninstall the app and try to install the app again. Error code P Installation failed Error code P50 indicates that the Creative Cloud app failed to install as the installer couldn't create an important backup. Solution Install all Windows updates. Error code Another installer is already running Error code 81 indicates that another Adobe installation might be running in the background.
Error code P Another installer is already running Error code P81 indicates that another Adobe installation might be running in the background. Error code Adobe Application Manager is running Error code 82 indicates that Adobe Application Manager is likely running in the background, and is interfering with your current installation. Solution Wait for the Adobe Application Manager to finish, and then try again. Error code P Adobe Application Manager is running Error code P82 indicates that Adobe Application Manager is likely running in the background, and is interfering with your current installation.
Solution To fix this error, wait for the Adobe Application Manager to finish, and then try again. Error code Another version of Creative Cloud desktop app is running Error code 86 indicates that when attempting to update the Creative Cloud desktop app, a conflict occurred with another instance of the application running on your device. Solution Quit the Creative Cloud desktop app , and try updating the app again. Error code Another installer instance is running Error 86 indicates that when attempting to update your application, a conflict occurred with another instance of the application running on your device.
Solution Quit the installer and try again. Error code P Another version of Creative Cloud desktop app is running Error code P86 indicates that when attempting to update the Creative Cloud desktop app, a conflict occurred with another instance of the application running on your device.
Error code Another installer is already running Error code 87 indicates that the conflicting processes that are running in the background are interrupting the setup process. Solution Wait for the installation to complete, and then try to install the app again. Right-click the taskbar, and select Task Manager. Once the other installation closes, try to install the app again. Error code P Another installer is already running Error code P87 indicates that the conflicting processes that are running in the background are interrupting the setup process.
Error code Unable to install the product Error code indicates that PIM cannot be modified or created. Solution Select Retry to download and install the app again. Error code Unable to install the product Error code indicates an installation failure.
Error code C Unable to install the product Error code C indicates an installation failure. Solution Select Retry. Error code The download is damaged Error code indicates that one of the installation files is missing or corrupted.
Error code C The download is damaged Error code C indicates that one of the installation files is missing or corrupted. Error code Another installer instance is running Error code indicates that another Adobe installation service such as an Adobe installer might be running in the background, and is interfering with your new installation. Solution Wait for the other installation to finish, and then try again. Error code C Another installer instance is running Error code C indicates that another Adobe installation service such as an Adobe installer might be running in the background, and is interfering with your new installation.
Error code Unable to install the product Error code indicates that your operating system's internal resources are overburdened. Solution Close unnecessary programs, and then select Retry to download and install the app again. Error code C Unable to install the product Error code C indicates that your operating system's internal resources are overburdened.
Error code Unable to reach Adobe servers Error code indicates that your device is not able to connect to Adobe servers, or the firewall settings on your device are interfering with the installation process. Solution Follow the given steps. If prompted, allow the Creative Cloud desktop app to access the Internet. If you are not prompted, disable software firewalls temporarily to determine whether they are preventing Internet access. See your firewall software documentation for help.
Learn the best practices for configuring Windows Defender Firewall. Also, learn how to configure a firewall in macOS. Once you've configured the software firewall, try to install your app again. Error code C Unable to reach Adobe servers Error code C indicates that your device is not able to connect to Adobe servers, or the firewall settings on your device are interfering with the installation process. Error code Unable to extract files Error code indicates an error during file extraction.
Solution Select Retry to begin the download and installation again. Error code C Unable to extract files Error code C indicates an error during file extraction. Error code The download is damaged Error code indicates that the downloaded file is corrupt. Sign in. Download and install apps, share files, find fonts and Adobe Stock assets, set preferences, and more — all from the Creative Cloud desktop app.
It installs automatically when you install your first Creative Cloud app. Install and update apps Download, install and update your apps through the Apps tab. View all of your desktop, web and mobile apps in one place. Find lessons, track your progress and revisit completed courses. Organize and sync files Organize and share your Creative Cloud files in the Your Work tab and sync your Creative Cloud files to the cloud. Explore our marketplace Find and download libraries, fonts, and plugins to improve your creative workflows.
Launch the installer and follow the prompts to set up the Creative Cloud app. Download not working? Restart download or get help. Help us improve your Creative Cloud experience.
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